Refund Policy
Refunds and cancellations for Leafscale subscriptions sold through Paddle.
Effective date: 2 September 2026
Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Refunds are issued by Paddle to the original payment method. Leafscale does not pay customers from its own account.
30-day money-back
We offer a 30-day money-back guarantee on the first paid charge of a new subscription (monthly or annual). Request the refund within 30 days of that charge. If the request is valid, Paddle will refund that first charge in full.
Once per customer per product
The 30-day money-back guarantee applies once per customer per product. You may not refund a first charge and then resubscribe to obtain another refund on the same product.
Renewals
Renewals are not refunded, including annual auto-renew, except where mandatory consumer law requires it. Cancel before renewal to stop the next charge.
Cancellation
You may cancel anytime in the customer portal or via Paddle. Access continues until the end of the paid term. Unused time is not refunded outside the 30-day first-charge window.
After a qualifying refund
After a qualifying refund, access to the tenant ends when the refund is issued. You then have a 14-day export window. After that window, the tenant and its data are deleted.
Statutory consumer rights
Statutory consumer rights are not waived. This policy does not limit rights under Paddle’s refund policy or the Paddle Buyer Terms.
EU/EEA/UK 14-day withdrawal rights and other country rules still apply. Where this policy and a mandatory consumer right differ, whichever is more generous to the consumer wins. Faulty or not-as-described service can still be refunded outside the 30-day window.
How to request a refund
Request a refund through the customer portal, by emailing billing@leafscale.com, or at https://paddle.net. Include your Paddle order ID, account email, and a short reason.
Leafscale instructs Paddle; Paddle pays it out. Cards typically take 3–5 business days after Paddle processes the refund.
When we may refuse
We may refuse a refund for fraud, refund abuse, termination under the Terms or acceptable use (AUP), or requests after the 30-day window where no statutory right applies.
Chargebacks
Contact Leafscale or Paddle first before opening a chargeback. A chargeback may suspend access during investigation.
Contact
Leafscale, LLC
70380 Highway 21, STE 2 PMB 299
Covington, LA 70433
Product support: portal tickets (primary) or
support@leafscale.com
Billing: billing@leafscale.com
Phone: (985) 212-8998
Payments and refunds: also paddle.net