Terms of Service

Agreement

These Terms of Service (“Terms”) are an agreement between you and Leafscale, LLC (“Leafscale,” “we,” “us,” or “our”). Using leafscale.com, portal.leafscale.com, or a Leafscale product means you agree to these Terms. If you do not agree, do not use the website, portal, or products.

If you buy or use the services for an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

The Leafscale contract is these Terms, the Refund Policy, and any Product Terms that apply. Paddle Buyer Terms are a separate contract with Paddle for payment.

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle charges you, collects applicable tax, invoices, and processes refunds. Leafscale provides the product. Leafscale does not receive or store card numbers.

Products and Product Terms

Paid offerings are subscriptions (monthly or annual). Checkout shows price, term, and that the subscription auto-renews.

Buying or using Isurus also binds the Isurus Product Terms. If those Product Terms conflict with these Terms on an Isurus-specific subject (tenant, seats, region, export, forge acceptable use, CI, APIs, isu), the Product Terms control.

Customer portal

https://portal.leafscale.com is where you buy, manage the subscription, and open support tickets (the primary support channel). Keep your credentials confidential. You are responsible for account activity.

Billing and cancellation

Subscriptions auto-renew for the same term until canceled. Cancel in the portal or via Paddle; cancellation takes effect at the end of the current paid term. Refunds are governed by the Refund Policy.

Failed payment may suspend the product after notice. Price changes apply on the next renewal, with notice.

Refunds

Refunds are governed by the Refund Policy. That policy, not this section, describes when a refund is available and how to request one.

Acceptable use

You may use the services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate applicable laws or regulations.
• Abuse infrastructure or interfere with the proper functioning of the services.
• Attempt unauthorized access to systems, networks, or other customers’ data.
• Transmit malware, viruses, or other harmful code.
• Infringe intellectual property or other rights.
• Resell the service as a competing hosted offering without a written agreement.

Product Terms may add product-specific rules.

Customer content

You own your content. Leafscale needs a limited license to host and process it solely to provide the service. Export, deletion, and residency details are in the Product Terms.

Intellectual property

Leafscale owns the services, software, and marks. The subscription is a limited license to use the services, not a sale of the software.

Warranties

The services are provided “as is” except as stated in applicable Product Terms. There is no published SLA. Leafscale will use commercially reasonable efforts for availability and support. An enterprise SLA would be a separate written agreement.

Limitation of liability

Leafscale’s total liability for claims arising from these Terms or your use of a Leafscale product is limited to the fees paid for that product in the 12 months before the claim, or $100 if none.

To the maximum extent permitted by law, Leafscale is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill.

This section does not limit liability that cannot be limited by law, or mandatory consumer rights.

Indemnity

You will indemnify Leafscale for claims arising from your content and from misuse of the services. IP indemnity for Isurus as delivered is in the Isurus Product Terms.

Suspension and termination

Leafscale may suspend or terminate access for material breach, acceptable-use violation, non-payment, or legal risk, with notice where reasonable. The effect of end-of-service, including any export window, is in the Product Terms.

Changes

For material changes to these Terms, Leafscale will give notice by email or through the portal. Changes take effect on the next renewal, or sooner if required by law. Continued use after that is acceptance of the changed Terms.

Export and sanctions

You represent that you:

• Are not in, under the control of, or a national or resident of Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk, or Luhansk regions of Ukraine;
• Are not on the OFAC Specially Designated Nationals (SDN) list or the U.S. Commerce Denied Persons or Entity lists; and
• Will not use the services for prohibited weapons purposes.

Governing law

These Terms are governed by the laws of the State of Louisiana, excluding conflict-of-law rules.

For business customers, exclusive venue is the state or federal courts in New Orleans, Louisiana. The parties will first attempt informal resolution by contacting each other.

Business customers agree to resolve disputes with Leafscale only on an individual basis and waive participation in class actions. Consumers keep any non-waivable rights in their place of residence.

Contact

Leafscale, LLC
70380 Highway 21, STE 2 PMB 299
Covington, LA 70433

Product support: portal tickets (primary) or support@leafscale.com
Billing: billing@leafscale.com
Phone: (985) 212-8998
Payments and refunds: also paddle.net